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Coronavirus (COVID-19) update

The following page has been created to keep you informed of progress and the additional steps we are taking at Swish Fibre during this critical time.

Last Updated: 

Latest COVID19 Update

1 October 2020 - 1:10pm



Working in your home at this time.


We remain committed to working safely during the ongoing pandemic in order to help prevent the spread of coronavirus.

The latest copy of our COVID-19 guidance for working in your home can be viewed by clicking on the link below.

In this guide, we outline the measures we take prior to and on arrival at your home, alongside the precautions we take during and on completion of the installation of Full Fibre.

Covid 19 guide download

1 April 2020 - 11:00am


Following a joint update from the Department of Transport and the Highway Authorities and Utilities Committee, we have been notified that Broadband works such as those underway by Swish Fibre in Marlow should continue as planned.


Swish Fibre’s ambitious plans to increase network capacity across the Home Counties are essential works deemed vital to safeguarding the provision of broadband utilities to local communities, homes and businesses.


With the rapid escalation of the COVID-19 virus, we continue to take all appropriate measures to safeguard and protect both our construction teams and the local community.


While we continue to operate in unprecedented times, Swish Fibre will continue to maintain clear and open lines of communications with Government departments and associated bodies to ensure we maintain operations safely and in line with up-to-date guidelines.

24 March 2020 - 3:50pm

Following the Prime Minister’s announcement to impose stricter lockdown measures, Swish Fibre been in direct contact with both the Government and Buckinghamshire County Council regarding our works in Marlow. We have been asked to continue operations on the ground in Marlow.  We will continue to follow the guidelines for working outdoors to ensure the safety of both the community and our teams.


We are currently at the start of our journey to bring 10,000Mbps full-fibre broadband to the Home Counties over the next few years. With this in mind, this page will focus updates on the residents of Marlow as we continue outdoor construction work in the town. As we expect the COVID-19 situation to be a longer-term consideration for the UK, this page will also provide useful information for the other towns in our build programme

How will the COVID-19 pandemic be affecting your plans for construction?


Broadband plays an essential role in the functioning of our society and economy, which is why the Government believes that national infrastructure projects that connect communities and businesses are more imperative than ever. At present the Government designates telecommunications work being undertaken by Swish Fibre and construction partner MGM Utilities under the “key worker” category.


In accordance with current Government guidance to continue outdoor work, we have taken the decision to keep our construction teams on the ground.


We will continuously monitor the situation and modify our approach in line with any changes in guidance with immediate effect.


Our commitment to health and safety remains paramount at all times, which is why all of our construction teams are equipped with the correct personal protective equipment (PPE) as standard. Alongside hi-viz protective clothing and hats, this includes masks, gloves and hand sanitisers.


While we continue with the planned construction in towns, we have already taken further action to play our part in fighting this new disease. Our offices are now closed, and all staff are fully set up to work remotely. This will mean we can continue to work and respond to any support or questions you may have regarding our operations.


The team will also be continuously updating a dedicated web-page for residents at This page includes build updates, frequently-asked-questions and opportunities to speak with the Swish team, including regular online video calls.


While we had originally planned to have the Swish team on the ground to meet and discuss the project with you, the website will now serve as both the go-to source of information and our main communication channel with you until further notice.


In terms of our teams delivering these letters, we can ensure you that both their and your safety is our primary concern and we are strictly following government recommendations. All our teams are directed to regularly wash their hands during the work being undertaken and this will be enforced by senior team members on the ground.


Despite everything going on around us, we are deeply committed to our promise to deliver a state-of-the-art broadband network that will help the community thrive for countless generations to come in the future.


Stay safe and please get in touch via the dedicated web-page if you have any further questions. 

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