Fibre Installations Manager / Team Leader

Reporting into the Head of Customer Engagement this role is based out of Central London and is focused on delivering high quality installations to Swish Fibre customers.  Initially it will be office based but as time evolves it will become more field based as the Swish installation base grows.

Role Summary:

Swish Fibre builds new Fibre Optic networks using a mixture of:


  • Openreach existing ducts and poles and where these are available.  More commonly know as PIA (Physical Infrastructure Access)

  • Builds new Swish Fibre underground ducts to carry fibre optic broadband cables.


The role is a will be initially focused on setting up and then supporting Swish Fibre customer broadband installations.  Initially, suppliers capable of providing the required services will need to be identified and then vetted as to their suitability to be selected to provide Swish Fibre services.


Once engaged the Installation Contractors will need to be fully integrated into the Swish Fibre installation workflow (including systems) to ensure a seamless customer experience.


For the fully operational installation service, the relevant reports and KPIs will need to be determined to ensure that Swish and our respective partners provide all customers the highest possible customer experience.

  • Responsible for the end to end installation process from resource capacity planning, through scheduling to on-site installations.

  • Build a team to deliver the end to end installation process.

  • Responsible for all types of installation including using Openreach pole and duct assets as well as Swish build assets.

  • Identification and management of the Installation Field resources used by Swish Fibre.  Including ongoing reviews.

  • Reporting installation performance including key KPIs.

  • Adherence to all health and safety practises and always ensure adherence to safe working practices by both Swish Fibre resources and any third-party resources working on behalf of Swish.

  • Identify quality problems and recommend solutions. Report back to the management team any consistent failures or compliance issues.

Key Skills:

  • Good communication skills.

  • Good interpersonal skills.

  • Negotiation skills.

  • Organised and proactive approach to work

  • Ability to work in a strong team environment

  • A high level of diplomacy and customer focus

  • Uses own initiative to develop ideas and practices

  • Good business knowledge.

  • The ability to stay calm under pressure and meet tight deadlines

  • The ability to keep objectives and goals firmly in sight

  • The ability to remain flexible and seek alternative options to problems

  • Exceptional Organisation Skills

  • Ability to Prioritize Effectively

  • Proficiency in Microsoft Office

  • Positive Attitude

Key Experience:

  • Worked on a live telecommunications network for 5 years or more is advantageous.

  • Worked in an Installations environment for 3 years or more.

  • Knowledge of or currently working to PIA standards.

  • Ideally, hands on experience with Fibre optics products.  Fusion splicing and testing is preferred.

  • Ability to use computer applications such as MS Word, MS Excel, and MS Visio and to learn new computer skills where required

  • Understanding and experience of IT networking (TCP/IP, LAN, WAN, Switches, Routers, Fibre optic networks, Client/server).

Professional Skills and Background:

  • Higher education qualification would be preferred although not essential provided you have several years’ relevant experience is in the telecommunications sector.

  • Fibre testing and accreditation qualifications (including PIA qualifications) preferred.

  • Driving licence essential.

Application for Fibre Installation Manager / Team Leader role.

We just need to capture some details below and a member of the Swish Recruitment Team will review your application and get back to you to discuss the next steps. 




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Email:     Tel: 0800 0489415


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