Installations Resource Controller
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Schedule internal resources ensuring they are scheduled correctly and in the most efficient way possible.
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Schedule resources for reactive call outs where required.
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Ensure relevant information is available for the engineers for the jobs with the correct records assigned and any information is communicated with the engineers.
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Prepare KPI reports
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Working with IT to optimize and automate wherever possible
Role Summary:
3rd Party Suppliers / Agencies
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Coordinate subcontractors and 3rd party suppliers for customer installations
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Manage sub contractor incvoicing
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Ensure relevant LA permits are in place for Civils work.
Customer Coordination:
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Own the customer relationship throughout the order to installation process, building on the Swish brand values.
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Manage the customers’ expectations – provide a clear brief of the service and deliver to that brief.
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Provide regular progress reports, answer incoming calls, actioning where appropriate, and manage any customer complaints relating to the installation
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Communicate with customers to schedule installation dates and any other correspondence relating to the order fulfilment process.
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Jobs to be completed and dispatched on the CRM system in relevant timescales.
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Support non-conformance processes and the resolution of issues that arise during installation in a timely, efficient and cost-effective manner.
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Look at opportunities to inject the wow into the customer experience.
Materials and Supplier Administration
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Manage installation stock inventory, ensuring stock management processes are adhered to, stock levels appropriate and no shortages
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Forecast materials requirements from sales forecasts, with particular attention to long lead time items.
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Own the Installations purchasing processes (Raise PO, Track Delivery, Invoice Matching & Approval)
Key Skills:
Essential Skills:
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Highly organised individual with the ability to work under pressure and to prioritise workload methodicaly.
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Problem solving skills for optimizing resource schedules
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Numerical skills for resource and materials forecasting
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Ability to verbally deliver difficult messages to customers resulting in positive outcomes.
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Document control and data entry experience.
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Proficient in using various Microsoft tools (Office 365, Excel, Word, SharePoint)
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Proactive attitude in identifying areas that can be improved to positively impact customer satisfaction and driving these through to completion.
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Essential Experience:
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Working in a customer facing role, ideally B2C
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Scheduling Field Engineers (ideally in a service environment with multiple visits per day)
Desirable:
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Previous experience working as a Resource Scheduler and/or Project Coordinator within a Telecoms Network Infrastructure company is desirable.
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Salesforce Field Service
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Project milestone tracking and reporting.
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Understanding of Project Processes and Project Flow.
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The ability to collate and interpret data
Application for Installations Resource Controller role.
We just need to capture some details below and a member of the Swish Recruitment Team will review your application and get back to you to discuss the next steps.