Installations Resource Controller

  • Schedule internal resources ensuring they are scheduled correctly and in the most efficient way possible.

  • Schedule resources for reactive call outs where required.

  • Ensure relevant information is available for the engineers for the jobs with the correct records assigned and any information is communicated with the engineers.

  • Prepare KPI reports

  • Working with IT to optimize and automate wherever possible

Role Summary:

3rd Party Suppliers / Agencies

  • Coordinate subcontractors and 3rd party suppliers for customer installations

  • Manage sub contractor incvoicing

  • Ensure relevant LA permits are in place for Civils work.

Customer Coordination:

  • Own the customer relationship throughout the order to installation process, building on the Swish brand values.

  • Manage the customers’ expectations – provide a clear brief of the service and deliver to that brief.

  • Provide regular progress reports, answer incoming calls, actioning where appropriate, and manage any customer complaints relating to the installation

  • Communicate with customers to schedule installation dates and any other correspondence relating to the order fulfilment process.

  • Jobs to be completed and dispatched on the CRM system in relevant timescales.

  • Support non-conformance processes and the resolution of issues that arise during installation in a timely, efficient and cost-effective manner.

  • Look at opportunities to inject the wow into the customer experience.

 

Materials and Supplier Administration

 

  • Manage installation stock inventory, ensuring stock management processes are adhered to, stock levels appropriate and no shortages

  • Forecast materials requirements from sales forecasts, with particular attention to long lead time items.

  • Own the Installations purchasing processes (Raise PO, Track Delivery, Invoice Matching & Approval)

Key Skills:

Essential Skills:

  • Highly organised individual with the ability to work under pressure and to prioritise workload methodicaly.

  • Problem solving skills for optimizing resource schedules

  • Numerical skills for resource and materials forecasting

  • Ability to verbally deliver difficult messages to customers resulting in positive outcomes.

  • Document control and data entry experience.

  • Proficient in using various Microsoft tools (Office 365, Excel, Word, SharePoint)

  • Proactive attitude in identifying areas that can be improved to positively impact customer satisfaction and driving these through to completion.

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Essential Experience:

  • Working in a customer facing role, ideally B2C

  • Scheduling Field Engineers (ideally in a service environment with multiple visits per day)

 

Desirable:

  • Previous experience working as a Resource Scheduler and/or Project Coordinator within a Telecoms Network Infrastructure company is desirable.

  • Salesforce Field Service

  • Project milestone tracking and reporting.

  • Understanding of Project Processes and Project Flow.

  • The ability to collate and interpret data

Application for Installations Resource Controller  role.

We just need to capture some details below and a member of the Swish Recruitment Team will review your application and get back to you to discuss the next steps. 

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Email: enquiries@swishfibre.com     Tel: 0800 0489415

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Swish Fibre Ltd (Reg. No: 11486930) is a company registered in England and Wales       © 2020, Swish Fibre Ltd

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