Full list of vacancies

Installations Resource Controller

• Schedule internal resources ensuring they are scheduled correctly and in the most efficient way possible.

• Schedule resources for reactive call outs where required.

• Ensure relevant information is available for the engineers for the jobs with the correct records assigned and any information is communicated with the engineers.

• Prepare KPI reports

• Working with IT to optimize and automate wherever possible

Role Summary:

3rd Party Suppliers / Agencies

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• Coordinate subcontractors and 3rd party suppliers for customer installations

• Manage sub contractor incvoicing

• Ensure relevant LA permits are in place for Civils work.

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Customer Coordination:

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• Own the customer relationship throughout the order to installation process, building on the Swish brand values.

• Manage the customers’ expectations – provide a clear brief of the service and deliver to that brief.

• Provide regular progress reports, answer incoming calls, actioning where appropriate, and manage any customer complaints relating to the installation

• Communicate with customers to schedule installation dates and any other correspondence relating to the order fulfilment process.

• Jobs to be completed and dispatched on the CRM system in relevant timescales.

• Support non-conformance processes and the resolution of issues that arise during installation in a timely, efficient and cost-effective manner.

• Look at opportunities to inject the wow into the customer experience.

Materials and Supplier Administration

• Manage installation stock inventory, ensuring stock management processes are adhered to, stock levels appropriate and no shortages

• Forecast materials requirements from sales forecasts, with particular attention to long lead time items.

• Own the Installations purchasing processes (Raise PO, Track Delivery, Invoice Matching & Approval)

Key Skills:

Essential Skills:

• Highly organised individual with the ability to work under pressure and to prioritise workload methodicaly.

• Problem solving skills for optimizing resource schedules

• Numerical skills for resource and materials forecasting

• Ability to verbally deliver difficult messages to customers resulting in positive outcomes.

• Document control and data entry experience.

• Proficient in using various Microsoft tools (Office 365, Excel, Word, SharePoint)

• Proactive attitude in identifying areas that can be improved to positively impact customer satisfaction and driving these through to completion.

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Essential Experience:

• Working in a customer facing role, ideally B2C

• Scheduling Field Engineers (ideally in a service environment with multiple visits per day)

Desirable:

• Previous experience working as a Resource Scheduler and/or Project Coordinator within a Telecoms Network Infrastructure company is desirable.

• Salesforce Field Service

• Project milestone tracking and reporting.

• Understanding of Project Processes and Project Flow.

• The ability to collate and interpret data