Legal Updates

The following log provides a summary of recent updates to legal information accessible from this page.

14 March 2022

On 14 March 2022, we updated our Terms for Residential Services and our Terms for Business Services.  These amendments were primarily to cater for customers that have signed up to the Gigabit Broadband Voucher Scheme.



23 November 2021

On 23 November, we updated our Charges and fees for Business Services, removing historical business products and updating the price of Swish Business 900 from £600 per month (ex VAT) to £500 per month (ex VAT).

23 September 2021


On 23rd September, we published our Vulnerable Customer Policy and updated the following documents:


  • The Privacy Policy, mainly to reflect the publication of our Vulnerable Customer Policy, including that we will take steps to identify and record information about our vulnerable customers in order to ensure that we can provide them with the help and support that they need to use our services effectively.

  • The Complaints Policy to delete the references to the European Online Dispute Resolution (ODR) platform, which is no longer available to UK consumers.

For further information, please contact

4 June 2021


On 4 June 2021, we updated our office address from Ingestre Court, Ingestre Place, London, W1F 0JL to 13 Salisbury Place, London, W1H 1FJ in the following documents:

  • User Trial Terms and Conditions

  • Privacy Policy

  • Complaints Policy

Amendments before 4 June 2021

For amendments before 4 June 2021, contact

In this legal updates log, we have flagged the main amendments made on each date.  If you require fuller details of any amendments made on any date, please do not hesitate to get in touch