This privacy notice outlines how Swish Fibre Ltd collects, uses and shares your personal data when visiting www.swishfibre.com or registering your interest in our services or by contacting us via any other means.
It also explains the types of information that is collected and recorded, how we use it and your rights regarding the personal data we hold.
What personal data we collect
We may collect your name, email address, telephone number (and other contact details if known) and postal address.
How we collect your personal data
There are numerous ways in which we may collect your personal data. These include:
when you register your interest in Swish Fibre via our website
when you communicate with us through our website, via email or telephone, or in person, e.g. when making an enquiry
when you share your personal data with us at an event
when you respond to one of our marketing campaigns on a third party website (including social media channels) and provide your personal data
How we use your information
We will use your personal data for:
contacting you when you register your interest in our services
sending you information about Swish Fibre services, details about upcoming events, reminders about installations in your area, and other relevant information
to assess interest in our services and develop our business
when we need to comply with a legal or regulatory obligation.
We will only use your personal data when the law allows us to.
How we share your information with others (our partners)
We may share some of your personal data with relevant third parties. This will be for the purposes referred to in this privacy notice. This may include disclosing limited personal data to employees, agents and contractors where there is a legitimate reason to do so, including:
external marketing agencies, print suppliers or fulfilment houses we work with to send you relevant marketing communications
third parties who provide us with essential software that is used to store and process your personal data. We will only transfer personal data to the receiving organisation who has provided they have adequate safeguards.
third parties conducting surveys for the purposes of gaining feedback about our marketing or events.
Information collected when visiting our website.
Swish Fibre follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, Swish Fibre uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users' experience by customising our web page content based on visitors' browser type and/or other information.
Note that Swish Fibre has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Swish Fibre does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Changes to your personal data
It is important that you tell us promptly about any changes to the information we hold about you, including your contact details.
How long your information is kept for
We do not retain your personal data for longer than is required in order to provide you with relevant information or services unless you request us to do otherwise.
Should you choose to stop receiving marketing communications, Swish Fibre is obliged to opt you out within 28 days.
The General Data Protection Regulation gives you the rights outlined below:
to obtain access to, and copies of, the personal data that we hold about you
to require that we stop processing your personal data on your request
to require that we do not send you marketing communications
to require we make corrections to the personal data that we hold about you, if this is incorrect
to require that we erase your personal data
to require that we restrict our data processing activities
to receive we hold about you, which you have provided to us, in a reasonable and intelligible format.
Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply.
If you have given your consent and you wish to withdraw it, please contact the Swish Fibre using the contact details below. Please note that where our processing of your personal data relies on your consent and where you then withdraw that consent, we may not be able to provide all or some aspects of our services to you and/or it may affect the provision of those services.
If you'd like to opt out of our marketing communications, please email firstname.lastname@example.org stating which channels (email, phone, text) you'd like to opt out of.
If you’d like to know more about how we process your personal information or have any questions, please contact the Swish Fibre using the following details:
Swish Fibre Ltd
6th Floor, 33 Holborn,
London, EC1N 2HT
You can also use the above details to request access to the personal information we hold about you.
To find out more about your data protection rights, visit the Information Commissioner’s Office website. You can also contact the Information Commissioner’s Office if you’re not happy with the way we are processing your personal data.