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Legal
They say “don’t sweat the small stuff” but there’s exceptions to every rule or cliché. While we do everything we can to keep things simple, smart and effective, we also like to be as clear, fair and transparent.
You’ll find all of our key policies and terms and conditions on this page. You can jump to any of these policies by using the links below.
Terms for Residential Services - After 30th August 2024
Terms for Residential Services - Before 30th August 2024
Charges and fees for Residential Broadband
Charges and fees for Home Business Services and VoIP
Charges and fees for Business Services
Business Services: Service Level Agreement
Guidance on billing, compensation, refunds, and debt collection
Website Terms and Conditions
Vulnerable Customer Policy